Warranty Administrator – West End Garage Škoda | SEAT | CUPRA

Drive after-sales excellence by managing manufacturer claims and customer care

Warranty Administrator – Cupra, SEAT, Škoda | Stirling | Full Time, Monday – Friday (8:15 am – 5:00 pm), possible Saturday mornings as required | £29,000 – £33,300 OTE, dependent on experience and performance

Join the West End Garage Group – A Leading Cupra, SEAT & Škoda Retailer

West End Garage is an independent, privately owned dealer group established in 1987. With successful sites in Dunfermline, Edinburgh, and Stirling, we are proud to represent the Cupra, SEAT and Škoda brands while delivering exceptional service and standards across all departments.

We are now seeking an experienced and detail-focused Warranty Administrator to join our Stirling Aftersales team. Working closely with our field-based Group Warranty Manager and supporting our wider warranty function, this role is ideal for someone looking to build a long-term future within a thriving, high-performing dealership group.

This role will report to our Group Warranty Manager, who works across all three West End Garage sites. You will be based in Stirling, alongside team members in Edinburgh and Dunfermline, providing collaborative support across the group. Group-wide cover will be required for holidays, sickness, and training.

​Are you the right person for the job?

Proven experience as a Warranty Administrator in a franchised dealership, ideally within the VW Group

Strong administrative and organisational abilities, with high attention to detail

Proficient IT skills, including Microsoft Office and dealership management systems (DMS)

Clear communicator with strong interpersonal and customer service skills

Adaptable, self-motivated, and confident working independently or as part of a wider team

Full UK driving licence and the right to work in the UK

What will your role look like?

Process all warranty claims accurately and efficiently, in line with manufacturer requirements

Maintain accurate and complete records of warranty submissions, credits, rejections, and customer contributions

Liaise with manufacturer representatives to ensure audit compliance and policy adherence

Monitor and manage recall campaigns, communicating any changes in process to relevant teams

Provide warranty administration support across all three sites – Stirling, Dunfermline, and Edinburgh – as required for holiday and sickness cover

What can you expect in return?

Competitive basic salary and achievable performance-based bonus (OTE £29,000 – £33,300)

Company pension scheme

Access to employee car schemes

Supportive, friendly working environment with opportunities for progression

Be part of a close-knit warranty team working across three locations