Service Advisor – CUPRA-SEAT & Škoda | Stirling

About West End Garage

West End Garage is a privately-owned retailer group representing Škoda, SEAT and CUPRA across Stirling, Edinburgh and Dunfermline. We pride ourselves on providing excellent support, strong career development opportunities, and a progressive, forward-thinking environment. Many of our current leaders have grown their careers within the business — and you could too.

The Opportunity

We are looking for an experienced Service Advisor to join our growing team at Stirling. You’ll be working in a fast-paced, exciting dealership environment, delivering exceptional customer service while helping drive workshop efficiency and profitability.

About You

To be successful in this role, you will ideally have:

• At least 2 years’ Service Advisor experience within a franchised dealership
• Eligibility to work in the UK
• A full UK driving licence
• Strong administration and organisational skills
• Excellent communication skills, both written and verbal
• Good IT skills including Microsoft Office, with the ability to learn new systems quickly
• A flexible, adaptable approach and the ability to work to deadlines
• Experience in a customer-focused environment
• A proactive attitude with confidence in upselling and promoting services

Key Responsibilities

• Deliver an exceptional customer experience, both face-to-face and over the phone
• Manage daily workshop loading to maximise efficiency and profitability
• Use dealer systems to accurately cost, price and upsell work
• Prepare invoices and ensure all payments are processed correctly
• Maintain a professional, organised and welcoming service reception area
• Liaise with customers throughout their visit, ensuring clear communication and timely updates

What We Offer

• Company pension scheme
• Access to our employee car schemes
• Ongoing manufacturer and in-house training
• A supportive, friendly working environment within a successful privately-owned group
• Genuine long-term career progression opportunities

Ready to Join Us?

Click APPLY now — we’d love to hear from you.

Your data will be handled in line with GDPR.

West End Garage are a equal opportunities employer